We understand the importance of a timely, cost effective and transparent delivery process. Welcome to our delivery page, where we provide all the key information regarding our delivery process. Whether you are looking to confirm the price of delivery, the countries we deliver to or need to report a lost or missing item, this page will provide all you need to know.

Our live tracking feature ensures that you can follow the progress of you parcel every step of the way. Follow along as we guide you through the delivery process and outline what to do if for some reason your parcel is lost or missing some items.

Delivery Price

The delivery cost is calculated after you confirm your delivery address. It will be based on the delivery country and the weight of your package.  This would be expressed in sizes of different packages and the weight of the goods. Ordering through our application, not only will you have no hidden costs, but we will also unite the cost of delivery with the sum of your order which will be the total cost.

Delivery Locations

We have come with a delivery system that is designed for ease of use. For this reason, our clients are assured that that the process will be very smooth for them always. Our easy checkout model is the only way to ensure that all the delivery addresses are vetted by the customers, so that shipments don't go through any hold ups.

We are not to be held liable in case of an illegible address. Your everyday items can be transferred with an effortless one-click drop down list of countries you seek to ship to. The consumer should not any stumbling block and just pick the nation he wants to deliver to.

Delivery Times & Tracking

The code assigned to each individual transaction is the service we provide. It is there to determine the specific connection between the transaction and this code. At the same time as inputting this tracking code into the system, an imprint on the package takes place. Our customer service will provide the tracking number and with this, they will send an email containing the tracking code and the ETA of the needed package.

Lost or Missing Items

It is important to inform our customer care as soon as you anticipate that the delivery seems longer than the specified period. We are hereby giving you the 7 days' period from the date of purchase to contact our service agent if there is an issue with the delivery dates.

To help verify the claim, customers must present photographic evidence including the parcel with the tracking and the content of the parcel. Our dispatch manager will then evaluate claim and refund if loss or misplace items are approved.

24-Hour Support

In case you have additional queries or you need our team’s assistance, we are on standby 24/7 for a quick reply in real time. To connect with them you can communicate through our website email service, phone hotline and live online chat option. Let them know what your issue is and we will set about fixing it in a prompt and professional manner.